---

Return & Refund Policy

Last updated: September 15, 2026

At Paintorya, every artwork is an original handmade piece created with care, time, and craftsmanship. Because of the nature of handmade artwork, we have created this return and refund policy to provide a fair experience for our customers while protecting the craftsmanship behind each piece.

Returns

We do not accept returns simply because you changed your mind, no longer want the artwork, or decide that it does not suit your space or personal preferences.

Our artworks are handmade and prepared specifically for sale with time and care. For this reason, we do not offer general change-of-mind returns.

However, if there is a genuine issue with your order, we are here to help.

Damaged, Defective, or Incorrect Artwork

Please inspect your order when you receive it.

If your artwork arrives damaged, defective, or different from what you ordered, please contact us at paintorya@gmail.com as soon as possible, preferably within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos of the artwork
• Photos of the packaging if the package was damaged

After reviewing the situation, we may offer an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances.

If the issue is confirmed to have resulted from damage during shipping, a manufacturing defect, or an error on our part, we will work with you to make it right.

Handmade Artwork & Natural Variations

Every Paintorya artwork is handmade and therefore may contain small variations in:

• Color
• Texture
• Brushwork
• Materials
• Finish
• Shape or appearance

These variations are a natural part of handmade craftsmanship and contribute to the individuality of each artwork.

A slight variation from the images shown online does not necessarily mean that the artwork is defective.

Because every piece is handmade, your artwork may not be perfectly identical to another piece or to a screen image, particularly due to lighting, photography, and differences between individual displays.

Custom & Personalized Artwork

For artworks that are custom-made or personalized specifically for you, we generally cannot accept cancellations or returns once production has started.

This is because a personalized artwork is created specifically for one customer and may not be suitable for resale.

If there is a problem with a custom artwork — such as a manufacturing defect, damage during shipping, or an error in the agreed personalization — please contact us and we will work with you to find a suitable solution.

If you need to make a change to a custom order, please contact us as soon as possible before production begins. We will do our best to accommodate your request.

Sale & Promotional Items

Sale and promotional artworks are subject to the same protection for damage, defects, and incorrect orders described above.

However, sale or promotional items are generally not eligible for change-of-mind returns.

Exchanges

We do not offer standard exchanges for change-of-mind purchases.

If you received the wrong artwork, or your artwork arrived damaged or defective, please contact us before sending anything back.

We will review your case and provide instructions if a return or replacement is necessary.

Please do not send an item back without contacting us first.

Refunds

If your refund is approved, we will issue the refund to your original payment method.

Once the refund has been processed by Paintorya, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

If you have questions about the status of your refund, please contact us at paintorya@gmail.com.

European Union Customers

If applicable, customers located in the European Union may have certain statutory cancellation and return rights under applicable consumer protection laws.

Exceptions may apply to certain products, including artworks that are made to the customer's specifications or clearly personalized.

Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

Contact Us

If you have any questions about our Return & Refund Policy or need help with an order, please contact us:

Paintorya
Email: paintorya@gmail.com

We are always happy to help and will do our best to resolve genuine issues fairly and quickly.