Paintorya — Shipping Policy

Last Updated: September 15, 2026

At Paintorya, we carefully prepare and package every artwork before shipping to ensure it reaches you safely.

1. Order Processing

Orders are prepared and shipped after payment has been successfully confirmed.

Because our artwork is handmade, processing times may vary depending on the product and whether the artwork is custom or personalized.

If your order requires additional preparation time, we will communicate this to you when necessary.

2. Shipping

We ship Paintorya artwork internationally to available destinations.

Available shipping options and shipping costs will be shown at checkout when available.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, weather, or other circumstances outside our control.

3. Tracking

When tracking is available for your shipment, tracking information will be provided to you after your order has been shipped.

Please use the tracking information to follow the progress of your delivery.

4. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

If applicable, these charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated at checkout.

Customs rules and charges vary by country, and Paintorya cannot guarantee whether an order will be subject to such charges.

5. Delivery Address

Please make sure that your shipping address and contact information are correct when placing your order.

Paintorya is not responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.

6. Delays

Although we do our best to ship orders on time, delivery may occasionally be delayed due to circumstances outside our control, including:

• Customs processing
• Shipping carrier delays
• Weather or transportation disruptions
• Holidays
• Other unexpected events

We will do our best to assist you if a shipping issue occurs.

7. Damaged or Lost Orders

If your artwork arrives damaged, please contact us as soon as possible and provide your order number and clear photos of the artwork and packaging.

If your order is lost or significantly affected during shipping, please contact us so we can investigate the issue with the shipping carrier and determine the appropriate solution.

For damaged, defective, or incorrect artwork, please also refer to our Return & Refund Policy.

8. Contact Us

If you have any questions about shipping, please contact us:

Paintorya
Email: paintorya@gmail.com